Booking through our company, by phone, email or on our website involves to accept the following conditions.
Full payment on the day of the tour by cash only.
Cash: Euro (€), USD ($), Mexican Pesos (MXN).
If you want to pay by credit card, we can send you a payment link before the tour.
Full payment by credit card must be made at least 72 hours before the tour starts.
You can cancel up to 72 hours before the tour starts. If you have already paid for the tour, the amount will be refunded. After this deadline there is no refund possible.
You can change the date up to 24 hours before the tour. After this deadline there is no change or refund possible.
The driver will be present at the meeting point at the scheduled time. If the customer does not show up after 10 minutes, then it’s a No Show. No refund possible.
The captain may decide to cancel the snorkeling activity if he considers that the weather conditions are too bad and may endanger the safety of the participants. There is no refund possible.